Safety

1. Zblit Is Not an Emergency Service

Zblit is designed for everyday tasks and is not an emergency response, medical, police, fire, rescue or crisis service.

2. Before a Task Starts

Users should describe the task accurately and disclose conditions that could reasonably affect safety or performance. This includes relevant access information, stairs, heavy items, pets, weather conditions, tools or equipment that may be needed, and known hazards at the task location.

Independent Contractors should review the task details before accepting or starting work and should not accept work they cannot safely or lawfully perform.

• Do not hide material details that could change the nature or risk of the task.
• Do not request or accept illegal services.
• Do not pressure another person to perform work they believe is unsafe.

3. Licensed, Specialized or Hazardous Work

Some work may legally require a licence, permit, certification, specialized training or insurance. Zblit does not turn general marketplace participation into a professional qualification.

Users should not request work that legally requires a specialized professional unless the person performing it is properly authorized. Independent Contractors are responsible for knowing whether they are legally permitted and appropriately equipped to perform a task.

Contractors should decline or stop work if a task turns out to involve dangerous conditions, regulated work, hazardous materials, unsafe equipment or requirements that were not disclosed and cannot be safely addressed.

4. Keep Communication and Payments in Zblit

Use Zblit’s task details and in-app messaging tools for task-related communication whenever possible. Keeping relevant communications in the platform can also help Zblit review a support request or dispute.

Payments for Zblit tasks should be handled through the Zblit App using the payment flow provided by Zblit and processed through Stripe. Be cautious if someone asks you to move payment off-platform, send money by an unrelated method, provide banking credentials, purchase gift cards, or share payment-card details directly.

5. Protect Your Personal Information

Share only the information reasonably needed to complete the task. Avoid posting unnecessary personal, financial or identity information in task descriptions, chat messages, photos or reviews.

• Do not share passwords or one-time verification codes.
• Avoid including sensitive documents or unrelated personal information in task photos.
• Do not publicly post another person’s private information without permission.
• If task access requires temporary instructions, share only what is reasonably necessary.

For more information about how Zblit handles personal information, see our Privacy Policy.

6. Meeting at a Home or Other Task Location

Many Zblit tasks may take place at a home, driveway, yard or other private location. Both Users and Independent Contractors should use reasonable judgment when meeting someone they have not met before.

Users should provide safe access to the work area and keep the area reasonably free from avoidable hazards. Contractors should confirm they are at the correct location before starting and should not enter areas unrelated to the task without permission.

If either person feels unsafe, threatened, harassed or pressured, they should prioritize their safety and may stop the interaction or leave when it is safe to do so.

7. Respectful Conduct

Zblit does not permit threats, violence, harassment, stalking, intimidation, exploitation, theft, fraud or discriminatory abuse through the platform.

Users and Independent Contractors should communicate respectfully and should not use a task as a reason to pursue unwanted personal contact unrelated to the service.

8. Children, Vulnerable People and Pets

Users are responsible for managing their household and task environment appropriately. Zblit should not be used to arrange unsupervised childcare, medical care or other services involving responsibility for a vulnerable person unless Zblit expressly introduces a service designed for that purpose and any applicable requirements are satisfied.

If pets are present and could interfere with the task or create a safety concern, Users should disclose that information and take reasonable steps to keep the work area safe.

9. Driving, Roadside and Outdoor Tasks

For roadside, delivery, moving, snow removal, yard work and other outdoor tasks, Users and Contractors should consider traffic, weather, visibility, lifting risks, equipment and other conditions before work begins.

Do not use Zblit as a substitute for emergency roadside rescue where there is immediate danger. Contractors should not work in active traffic lanes or other unsafe areas and should follow applicable laws and safety requirements.

10. Location Features

Zblit may use Contractor location to support nearby-task matching, arrival checks and active-task features. Users may be shown an approximate representation of an assigned Contractor’s location during relevant parts of the task flow.

Location information can be delayed or inaccurate because of GPS conditions, device settings, connectivity or other technical factors. Zblit location features are not an emergency tracking service and should not be relied on to determine someone’s exact real-time location.

11. Photos and Proof of Completion

Task photos and proof-of-completion images should relate to the task. Avoid intentionally capturing unrelated people, private documents, payment information or areas of a home that are not reasonably connected to the task.

Users and Contractors should not use Zblit photos or messages to harass, threaten or invade another person’s privacy.

12. If a Task Changes

If the actual work is materially different from the posted task, both parties should clarify the change before continuing. A Contractor is not required to perform undisclosed work that they reasonably believe is unsafe, unlawful, outside their abilities or materially different from what they accepted.

Where appropriate, stop the task and contact Zblit support rather than trying to resolve a serious safety disagreement through confrontation.

13. Reporting a Safety Concern

Use the Zblit App’s support tools when the concern relates to a specific task or account. You can also return to the Zblit homepage and use the Contact option in the header for general support.

When reporting a concern, provide the task details and relevant information you can safely share. Zblit may review account information, task records, messages, photos, payment records and other relevant platform information when investigating a safety, fraud or conduct report.

14. Fraud and Impersonation

Be cautious of messages that create urgency, request unusual payments, ask you to move communication outside Zblit, or request sensitive login or financial information. Do not rely only on a display name, profile image, email address or caller ID to decide whether a request is legitimate.

If you believe someone is impersonating Zblit or using the platform for fraud, stop communicating with the suspicious party and report the issue to Zblit. Serious fraud or cybercrime may also be reported to the appropriate authorities.

15. What Zblit Can Do

Zblit may review reports, restrict features, suspend or terminate accounts, review or hold payments where legally permitted, preserve relevant records, or take other reasonable steps to protect Users, Independent Contractors and the platform where permitted by law and our Terms of Service.

No marketplace can eliminate every risk. Zblit’s safety tools and policies are intended to reduce risk and provide a process for reporting concerns, but they do not guarantee that every person, task or interaction will be safe.

16. Contact

For non-emergency safety questions, return to the Zblit homepage and use the Contact option in the header.